Terms and Conditions of Use


Prices are in US dollars

f you select a delivery date that is not possible with the shipping service level you select we will either change the delivery date to match the available dates for that service level or contact you to see if you prefer to upgrade your shipping option..

The shipping address is your responsibility, if it is not correct or complete your delivery will be delayed, and may result in additional charges for address correction and redelivery. Common problems include: missing Suite/Apartment number, incorrect street address, zip code/postal code or missing company name.

Refunds will not be given for packages not delivered due to invalid addresses causing delay in delivery or incorrect information

We do everything in our power to make sure that your order arrives in perfect condition. If the shipment arrives damaged please contact us immediately so that we may investigate and possibly make amends for the situation.

Shipments delayed due to weather related problems ,terrorism, acts of war, security concerns, natural or man made disasters are beyond the scope of our guarantee. Please remember that these types delays may happen at any point during transit, for example: a blizzard in New York or Pennsylvania could effect a shipment to Florida.

If business closes early and the shipper can not deliver the package as scheduled this is outside the scope of the warranty. Orders to Military bases, Government buildings ,secure facilities, gated communities, secure apartment complexes, and other delivery address that have security may result in delivery delays.

If you have chosen to ship by air mail or courier ground, shipments are sent without the need for a signature at delivery. The driver/mailperson may leave the packages unattended at the address if the area is secure in their judgment. In some areas apartments and homes are not considered secure and this decision is made by the delivering driver without exception. If you are concerned that the address you are shipping to may not be secure or that inclement weather (rain, snow, extreme heat or cold) may affect an unattended package, please give the recipient advance notice so that they can arrange to be home or provide you with a more suitable address.

Since the package is being sent as 'signature release' (with the exception of express deliveries) you are waiving any rights to a signature proof of delivery that may be requested by some banks/payment processors, the tracking notice will serve as proof of delivery.

Our items are not returnable nor refundable as they have been made expressly for you.


If the items have been damaged in shipping, then that is another story all together, refunds or replacements at that point is something we a more than happy to do.  You will need to notify us within 2 days of receipt and provide photos of the original box and it's contents as well as the damaged items within 7 days of receipt of package.  We will quickly assess the images you send us and get back to you with possible solutions.

We can count on one hand how many times our items arrived damaged in 20 years of business.  They are well packaged but on the very rare occurrence, damage can happen.

If you need to change or cancel your order and the item/items have not been shipped yet, no problem....except if it is a custom design and/or cookies  and we've begun the production of them already.  If we have not begun to create your custom design or your cookie creations, then we are happy to change or refund your order.

Packaging may vary.

Coupons and Discount codes must be supplied at time of order and can not be applied to pre-existing orders.

All e-mail changes to an order or status requests must reference the order number of the order to be changed/researched.

All claims regarding a shipment must be made within two weeks of the shipment date.

All fees related to collection or chargeback/reversals or similar transactions, when the reason is covered in the terms and conditions of the site, are the sole responsibility of the customer.

Home Sweet Home shall not be responsible or liable, directly or indirectly, for any damages or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through this site or resource.

All correspondence will be via e-mail, all rights to other methods of correspondence are waived. Access to Home Sweet Home Inc. (sugarcubes.ca) and its content is provided without charge to users by Home Sweet Home inc. "AS IS" and without warranty of any kind. Home Sweet Home (sugarcubes.ca) shall bear no responsibility or liability for any damages of any kind arising out of, or in connection with the use of the content from Home Sweet Home (sugarcubes.ca).

In no case is Home Sweet Home Inc (sugarcubes.ca) liable for more than the amount of the order. These terms and conditions apply to this and all future orders regardless of how the order was placed. Thanks for shopping with us


Home Sweet Home Inc. (sugarcubes.ca) recognizes and respects the importance of maintaining the privacy of our customers and users, and has established this Privacy Policy as a result. The purpose of this Privacy Policy is to inform you of:

  • the personal information we may collect from you when you visit our web site, respond to our emails, place orders via mail or fax, or otherwise contact us via telephone, email, fax or mail,

  • why we gather information from you,

  • how we collect it,

  • how we use it, and

  • the choices you have regarding our use of personal information you have provided.

This Privacy Policy is part of the Terms of Use, which governs your use of our web site located at www.sugarcubes.ca (Home Sweet Home Inc or the "Web Site"). The Web Site is owned by Home Sweet Home Inc. (the "Company"). This Privacy Policy does not cover information provided to our Company-owned or franchised retail stores.

Note: You must be 18 years or older to use, subscribe or register as a member of Home Sweet Home Inc. The Web Site is a general audience site and we do not collect, maintain or disclose personal information from or about children.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) Home Sweet Home. You may not use any Home Sweet Home logo or other proprietary graphic or trademark as part of the link without the expressed written permission.

We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time.






Why do we gather information?

Home Sweet Home Inc (sugarcubes.ca) gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from us.

What information do we gather?

We collect information through our Web Site, emails, mail, fax, and telephone, including when you:

  • place an order,

  • participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and

  • engage in other activities, services, products and resources we make accessible to our customers, members or users.

Depending on how you are interact with us, we collect some or all of the following types of information:

  • your name, address, telephone number, email address,

  • billing information (credit card number, expiration date and billing address- when called in),

  • products purchased and occasion type (for example, Mother's Day),

  • any promotion code and related information ,

  • Message and gift recipients' names, addresses, telephone numbers and email addresses, and

  • other information you provide to us, including User Submissions

Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled.



How we use the information we collect

We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from Home Sweet Home Inc and our affiliated brands and to enable you to receive credits for purchases under loyalty or buying programs which you have joined.

Our Affiliates, subcontractors, and agents, and any successors to our business (if we ever sell some or all of our business), are not considered to be third parties under this Policy. However, in connection with information collected under this Policy, they are required to comply with this Policy. "Affiliates" are persons or entities directly or indirectly controlling, controlled by, or under common control with Home Sweet Home Inc.

We may combine information we receive from you via our Web Site, emails, mail, fax, and telephone with information from our Affiliates. We use the combined information to enhance and personalize your shopping experience with us and to communicate with you in accordance with this Privacy Policy.

We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate the Web Site, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and Associates.

Please note that any personal information you reveal or post on one our public forums (as defined in the Terms of Use), such as a facebook, twitter, chat rooms, discussion group, survey, contest, sweepstakes, user review and rate forum, and all User Submissions, are not protected by this Privacy Policy and may be collected, shared and used by us or with third parties, including to contact you. Information you give out or post on our public forums you disclose at your own risk.

Consent to Transfer and Submission

Home Sweet Home is operated in Canada. If you are located outside of Canada, please be aware that any information you provide to us will be transferred to Canada. By using the Web Site or otherwise providing us with information, you hereby consent to this transfer.

In addition, if you submit data to us about other individuals (such as your message and gift recipients), you agree that you have obtained consent from each such individual to the submission, transfer and processing of the information. Although personal information collected by us through the Web Site, emails, mail, fax, and telephone is used by us in accordance with this Privacy Policy, laws generally applicable to the protection of personal data in the Canada may not be as stringent as those in other countries.

Security and Passwords

If you place an order on our Web site, it encrypts your information with (SSL) encryption technology.  However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.

How to Limit the Use of Personal Information

We want to communicate with you only to the extent you want to hear from us. If you prefer not to have personal information collected from you via the Web Site, emails, mail, fax, and telephone, or to set your preferences concerning promotional communications, please contact us at info@sugarcubes.ca and specify your preferences.

We typically only send out 2 promotional emails per year and we never sell share your information with other companies.  This means, spam you receive from other online business did not come from us.

From Third Parties

We do not share your name, address, emails address or phone numbers you provide with third parties.  

If purchasing items online, you will be directed to the Paypal website which is completely separate from our company and extremely secure in our opinion.  We excel in creating tiny little confections, Paypal excels in secure online transactions.

Paypal will require you to submit your address, email and phone number as well as payment information.  They also have a very strict privacy policy we encourage you to read.


If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to info@sugarcubes.ca.

If you would like notice of changes to the Privacy Policy or Terms of Use prior to their taking effect (or upon taking effect, if effective immediately), email us at info@sugarcubes.ca from the email address to which you would like notice sent. By using Home Sweet Home Inc.(sugarcubes.ca), after such changes take effect, you agree to be legally bound and to abide by the revised Privacy Policy and Terms of Use, of which this policy is a part.

Your Comments

Home Sweet Home Inc. welcomes feedback concerning this Privacy Policy and Terms and Conditions of use. Please send your comments and questions to info@sugarcubes.ca



















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Home Sweet Home Inc ~97 Celtic court ~ Ottawa ~ Ontario ~ Canada ~ toll free 1-888-616-8930 ~ info@sugarcubes.ca